RESERVATIONS AND ACCOMMODATION

The management of IMPULS Ltd. undertakes to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form: name of the client, period, number of nights, number of adults and children, price per night.

All customer’s wishes filled in the “Note” field of the booking form will be satisfied if possible.

In the reservation for children, only those persons who are under the respective age on the date of arrival will be accepted.

PRICES AND PAYMENT

The prices on the website of IMPULS Ltd. are in euros (€), including VAT, tourist tax and insurance. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.

When booking online for guarantee purposes, it is necessary to pay 50% of the total amount of the reservation at the time of booking, by debit/credit card or at the latest by bank transfer within the specified period after booking.

IMPULS Ltd reserve the right to change prices and special offers on their website depending on demand and current availability. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.

CANCELLATIONS AND BOOKING CHANGES

In the event of cancellation, non-use or modification of an already paid online reservation by the customer, IMPULS Ltd. will refund the amount paid upon request, charging the appropriate penalty:

Changes to the reservation without penalty are made up to 7 days before the check-in date.

Cancellations without penalty are made up to 7 days before the check-in date.

Changes or cancellations after this time will incur a penalty of the prepaid deposit.

In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation will be made within 30 days depending on the method of payment, refunds will be made to the card used for the transaction only. Your card details are only used by the intermediary bank and are not stored by us.

PAYMENT TYPES

Payment can be made in 3 different ways:

1. Electronically by debit or credit card

We accept Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you select this payment method, a payment page of our servicing bank (TOKUDA BANK AD) opens where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction note is displayed on screen which you print or save.

Your card details are only used by the intermediary bank and are not stored by us.

To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organisations:

The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

The authenticity of your card is verified by entering a security code (CVV2).

In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.

From a security point of view, the maximum amount for card payment is €1,533.88 / 3,000 leva.

1. By bank transfer

Payment of the specified amount must be made no later than the specified deadline after booking. After the payment has been made, it is advisable to send a copy of the payment document to impuls.hotel.spa@gmail.com and it is obligatory to enter the reservation number in the reason for payment.

1. In cash, at the reception of IMPULS Ltd.

For bookings with a check-in start date in the next 3 days, it is advisable to opt for payment in cash at reception to speed up the booking process.

IMPORTANT!

If the internet reservation is not paid within the specified time and a copy of the payment document is not sent upon payment by bank transfer, your reservation will be automatically cancelled by the reservation system.

In case you are prevented from paying the amount for an online reservation already made, please notify us by e-mail: impuls.hotel.spa@gmail.com In case of non-compliance with this condition IMPULS Ltd. is entitled to claim liability and penalties for bookings made and not paid.

REFUNDS

In the event that the customer cancels their booking under the above conditions, we will refund the amount via the same payment method that was used for the booking.

Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. Any bank charges for this transaction are the responsibility of the customer.

RIGHTS AND OBLIGATIONS OF THE PARTIES

IMPULS Ltd. undertakes to provide the client with the services requested and paid for in full.

IMPULS Ltd. undertakes not to change the price of the services requested by the client, except in exceptional cases when it is economically justified.

IMPULS Ltd. is not liable for damages caused by the actions of third parties.

Amounts for services requested but not used in full or in part due to the fault of the client shall not be refunded.

The client assumes the responsibility to observe the generally accepted norms of good conduct during their stay at the hotel. All costs for material damages caused to the hotel are the responsibility of the customer.

IMPULS Ltd reserves the right to change the information on this page and the terms and conditions at any time. Whilst every effort is made to provide true and accurate information, this cannot always be guaranteed.

When a customer makes a booking they are deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or via our website are deemed to be an emerging contractual relationship. The payment made is considered as acceptance of the general conditions of stay at the hotel.

In all disputes and legal matters not covered by these terms and conditions and the privacy policy and arising in connection with the use of the site, the statutory binding provisions in the Republic of Bulgaria shall apply.

Information on bodies controlling the activity

The bodies regulating the activities of the Trader are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP), with the following coordinates:

For CPC:

• Website: https://kzp.bg/kontakti
• Tel: 0700 111 22
• email: info@kzp.bg
• address. Sofia, Square. Slaveykov, 4A, floor. 3, 4 и 6

About the CPPD:

• Website: https://www.cpdp.bg/
• Tel: 02/91-53-518
• email: kzld@cpdp.bg
• Address: 1592 Sofia Blvd. “Proff. Tsvetan Lazarov” № 2

Consumers can use the European Online Dispute Resolution (ODR) platform available at / http://ec.europa.eu/odr / – a single access portal that allows EU consumers and traders to settle their disputes.

Alternative Dispute Resolution (ADR) between consumers and traders is an out-of-court conciliation procedure on a voluntary basis.

The Joint Conciliation Commissions facilitate the settlement of disputes between consumers and traders concerning contracts for the sale of goods and the provision of services.

The General Conciliation Commissions are designated on a regional basis, and the General Conciliation Commission with headquarters in Montana and an area of operation in Montana is competent to resolve disputes between a Trader and a Consumer.

The consolidated list of recognised ADR authorities of the Member States of the European Union can be found at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

Website Terms of Use https://complex-impuls.com

These terms and conditions govern the relationship between IMPULS Ltd, hereinafter referred to as “Merchant”, on the one hand, and the Users of the websites and services located on the website https://complex-impuls.com, hereinafter referred to as “Users”, on the other hand.

IMPULS Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with the following data:

– EIC: 105575034
– MOL: Krasimir Tsankov Bogdanov
– Address: 2 Maritsa Street, Kula
– email address: impuls.hotel.spa@gmail.com
– phone: 0896911991

Please read the published Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as Services).

This document contains information about the activities of IMPULS Ltd. and the general terms and conditions for the use of the services provided by IMPULS Ltd., governing the relationship between us and each of our users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.

By accepting the General Terms and Conditions, the User agrees to the processing of their personal data on the basis of the contract concluded between them and the Merchant.

Definitions

For the purposes of these Terms and Conditions, the following terms shall have the following meanings:

Website – https://complex-impuls.com and all of its subpages.

User – any natural person who acquires goods or uses services which are not intended for carrying out a commercial or professional activity, and any natural person who, as a party to a contract under this Act, acts outside the scope of his commercial or professional activity.

Terms and Conditions – these Terms and Conditions, which include terms of use, cookies, registration and shipping rules, voluntary dispute resolution, cancellation and exchange forms and any other legally relevant information found on the Site.

Personal data – information about an individual that reveals his or her physical, psychological, mental, family, economic, cultural or social identity.

Service – any material or intellectual activity that is carried out in an independent manner, is intended for another person and does not have as its main object the transfer of possession of a thing.

Service contract – a contract, other than a contract of sale, under which the trader provides or undertakes to provide a service to the consumer and the consumer pays or undertakes to pay the price for it.

Alternative consumer dispute resolution procedure – a procedure for out-of-court resolution of consumer disputes meeting the requirements of this Act and implemented by an alternative consumer dispute resolution body.

Services provided

1. On the Site Users have the opportunity to conclude service and delivery contracts for the services offered by the Merchant.

Order

2. Users use the interface of the Website to conclude contracts with the Merchant for the services offered.

2.1. The service contract is considered concluded from the moment of confirmation of the order by the Merchant.

2.2. If it is impossible to perform a given service, the Merchant reserves the right to refuse the order.

2.3. After selecting one or more services offered on the Merchant’s website, the User must add them to his list of services for purchase.

2.4. When placing an order, the User receives confirmation by email that their order has been accepted.

3. The Merchant has the right to refuse to enter into a contract with an incorrect User.

3.1. The Merchant has the right to treat a User as incorrect in cases where:

1. there is a failure on the part of the User to comply with the Terms and Conditions;
2. unfair, arrogant or rude treatment of the Merchant’s representatives;
3. systematic abuse by the User towards the Merchant.

Prices

4. The prices of the services offered are those quoted on the Merchant’s website at the time of placing an order, except in cases of obvious error.

4.1. The prices of the services include VAT, in cases where its charging is provided.

5. The Merchant reserves the right to change the prices of the services offered on the Site at any time and without notice, such changes will not affect orders already placed.
6. The Merchant may grant discounts for the services offered on the Site, in accordance with Bulgarian law and rules set by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (e.g., promotions, loyalty discounts, provided individually, randomly, or as a result of participation in a contest or customer survey).

6.1. Different types of discounts cannot be combined when ordering and purchasing the same service.

Payment

7. Where the User returns a service with the right to a refund for any reason, the price subject to refund shall be reduced by the value of the discount received and applied to the service, and only the amount actually paid shall be refundable.
8. The user may pay the price of the services ordered using, at his choice, one of the options listed on the website. On the Website it is possible to pay by the following methods:

• in cash
• bank transfer
• by credit or debit card

9. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.
10. Merchant shall not be liable if a payment method involving a third party payment service provider is unavailable or otherwise not functional due to reasons that cannot be attributed to Merchant.

Withdrawal from contract and replacement

11. The User has the right to withdraw from the contract without giving any reason, without compensation or penalty within 14 days from the date of conclusion of the service contract by the User.
12. In order to exercise his right under this clause, the User must notify the Merchant unequivocally of his decision to withdraw from the contract, individualizing the goods/services he wishes to return by providing all details of the order and delivery made, including but not limited to: content and value of the order, details of the person who made the order, etc.
13. The trader publishes on its website a form for exercising the right of withdrawal.
14. In order to exercise the right of withdrawal, the Trader shall provide the consumer with the choice of completing and submitting electronically via the website the standard withdrawal form or another unambiguous application. In such cases, the Merchant shall immediately send the consumer an acknowledgement of receipt of his/her cancellation on a durable medium.
15. Where the Merchant has incurred costs in connection with the performance of the contract and the User withdraws from the contract, the Merchant shall be entitled to retain the relevant amount for the costs incurred or to demand payment thereof.
16. The User shall not be entitled to withdraw from the contract if the subject matter of the contract are:

• for the provision of services where the service has been provided in full and performance has commenced with the consumer’s express prior consent and acknowledgement that he knows he will lose his right of withdrawal once the contract has been fully performed by the trader.
• for the provision of accommodation services not intended for living purposes, the transport of goods, car hire, catering services or the provision of services relating to leisure activities, if the contract provides for a specific date or time limit for performance

17. The Trader shall refund the price paid by the User.

17.1. In case the consumer has made a payment under the contract with a bank card and has exercised his right to withdraw from the contract, the refund is made by ordering a reverse transaction on the card with which the payment was made within 7 working days.

Claims

18. The user has the right to claim for any non-conformity of the service with what was agreed/ordered.
19. The consumer has the right to make a claim for the service regardless of whether the manufacturer or trader has provided a commercial guarantee

19.1. A service complaint can be filed within 14 days of discovering the non-compliance of the service with the agreement.

20. The complaint shall be made verbally to the telephone number provided by the Merchant or in writing via, the email provided, by post or submitted to the Company’s address. The Merchant shall make available on its website a complaint form.
21. When submitting a claim, the consumer shall indicate the subject of the claim, his preferred method of settling the claim, the amount claimed, and the address, telephone number and email for contact.
22. When submitting a claim, the consumer must attach the documents on which the claim is based, namely:
23. receipt or invoice;
24. protocols, acts or other documents establishing the non-conformity of the goods or services with the contract;
25. other documents establishing the claim in terms of the basis and amount.
26. The making of a claim shall not preclude the bringing of an action.
27. The trader shall keep a register of claims. A document shall be sent to the User to the email address provided by the User, indicating the number of the complaint from the register and the type of service.
28. When the Merchant satisfies the complaint, it shall issue a certificate to that effect, which shall be drawn up in duplicate, and shall necessarily provide one copy to the Consumer.

Intellectual property

26. The intellectual property rights in all materials and resources located on the Merchant’s website (including available databases) are protected under the Copyright and Related Rights Act, belong to the Merchant or the appropriately designated person who has assigned the right of use to the Merchant, and may not be used in violation of applicable law.
27. In case of copying or reproduction of information outside the permissible, as well as in case of any other violation of intellectual property rights on the Merchant’s resources, the Merchant is entitled to claim compensation for direct and indirect damages in full.
28. Except where expressly agreed, the User may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources published on the Merchant’s website.
29. The Merchant undertakes to exercise due diligence to ensure that the User is able to properly access the services provided.
30. The trader reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its sole discretion, to delete information resources and materials posted on its site.

Termination and cancellation of the contract

31. The Merchant shall have the right to terminate the contract unilaterally at its sole discretion, without notice, if it finds that the services provided are being used in violation of these General Terms and Conditions, the legislation in the Republic of Bulgaria and generally accepted moral standards.
32. Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated if the Merchant ceases to operate or ceases to maintain its website.
33. Except as provided above, either party may terminate this Contract by giving one week’s notice to the other party in the event of default under the Contract.
34. The written form of the contract shall be deemed to have been complied with by sending a message by electronic mail (e-mail), pressing an electronic button on a content page that is filled in or selected by the User or ticking a box (check box) on the website, etc., as long as the statement is recorded technically in a way that makes it possible to reproduce it.

Saving clause

35. The parties declare that, in the event that any clause(s) under these Terms and Conditions should prove to be invalid, this shall not invalidate the whole or any other part of the contract. The invalid clause will be superseded by mandatory rules of law or established practice.

Modification of General Terms and Conditions

36. The Merchant is obliged to notify Users of any amendment to these General Terms and Conditions within 7 days of the occurrence of such circumstance to the email address provided by the User.
37. Where the User does not agree with amendments to the terms and conditions, the User shall have the right to withdraw from the contract without giving any reason and without being liable to compensation or penalty. In order to exercise this right, the User must notify the Merchant within one month of receipt of the notice referred to in the preceding article.
38. In the event that the User does not exercise his right to withdraw from the contract in the manner set out in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objection

Applicable law

39. The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not covered by these General Terms and Conditions.

Identification

The Merchant identifies Users of the Site by storing log files on the Site’s server.

The Merchant is entitled to collect and use information about Users on the basis of and for the purpose of the performance of the contract concluded under general terms with the User. The information by which the person can be identified may include personal data as specified in the General Terms and Conditions, as well as any other information that the person voluntarily provides upon registration. Information also includes any other information that the User enters, uses or provides when using services.

The Merchant may disclose personal data to third parties only in the cases and under the circumstances provided for by law or after express consent from Users.